Refund and Replacement Policy
At HydroNest, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our Refund and Replacement Policy carefully to understand how we handle returns, replacements, and refunds.
1. Warranty-Based Refunds
Eligibility: If the product is under warranty and exhibits any manufacturing defect, we offer a full refund.
Process: To claim a refund, customers must provide proof of purchase and details of the defect. Our team may inspect the product or request photographic/video evidence to validate the claim.
2. 15-Day Replacement Policy
Eligibility: Products can be replaced within 15 days of purchase if they are defective, damaged, or not functioning as intended.
Process: Customers must notify us within 15 days of receiving the product and provide proof of purchase along with evidence of the issue. Replacements will be subject to stock availability.
Exclusions: Products showing signs of misuse, physical damage, or wear and tear not covered under warranty will not be eligible for replacement.
3. No Return Policy
We do not accept returns for reasons other than the manufacturing defects covered under warranty or issues eligible for replacement within 15 days.
4. Steps to Request a Refund or Replacement
Contact our customer support team at hello@hydronest.in Provide the product details, proof of purchase, and evidence of the defect (if applicable).
Await instructions for inspection or product return (if necessary).
5. Additional Information
Refunds will be processed to the original payment method within 7-10 business days of approval.
Shipping fees (if any) are non-refundable, except in cases where HydroNest is at fault (e.g., manufacturing defect).
For further assistance, please reach out to our customer support team.
Effective Date: 15 Jan 2025
HydroNest reserves the right to modify this policy at any time.
